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Frequently Asked Questions
Ordering is easy! Simply browse our selection of cards, add your favourites to the basket, enter any personalisation's if it's customisable and proceed to checkout. Follow the prompts to enter your shipping and payment information, and you're all set!
If your order has not arrived after the estimated delivery time and you've checked with the carrier, please follow these steps:
**Contact Us**: Reach out to our customer service team with your order number and details. You can contact us via support@swootsy.com or customer service form.
**Provide Details**: Let us know if there were any specific issues or if the carrier has provided additional information.
**Wait for Resolution**: We will investigate the issue and get back to you with a resolution as soon as possible. This may include sending a replacement order or issuing a refund.
We strive to process and ship orders within 1-2 business days. Once despatched, you'll receive a shipping confirmation email with tracking information.
Delivery times vary depending on your location. In the UK all orders are despatched via RM 1st class as standard so orders typically arrive within 1-3 business days after despatched (unless upgraded to express delivery). International orders may take longer and delivery times may vary depending on the overseas location.
The delivery date for your order depends upon the delivery method you chose. You can check your delivery details here, and we’ve added our estimated delivery times below so that you have an idea of when to expect your order.
Royal Mail 1st class: You might know this as 1st class post and with this service, Royal Mail aim to deliver your order 1 – 3 days after it’s despatched by us. This service is not tracked and so we can’t let you know the exact time or date when your parcel will arrive.
All of our products are delivered by Royal Mail, and we offer two options: Royal Mail 1st class and Royal Mail 24hr next day delivery.
Yes, we offer express shipping options for faster delivery. During checkout, you'll have the opportunity to select your preferred shipping method.
Please get in touch and we’ll see how we can help. Sometimes we’ll be able to solve the problem over email. Sometimes on occasions we might ask you to send us a photo of the item.
Unfortunately, we can’t accept returns of personalised items unless the products are faulty or defected. Please contact us and we will try to solve the problem.
Yes we can, please just let us know your address amendments before order is despatched. If your order has already been despatched, unfortunately we won’t be able to change the delivery address.
We accept all major credit/debit cards, PayPal, Apple pay and other secure payment methods. During checkout, you'll see a list of available payment options.
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 30 days for a full refund, this excludes personalised items. Please see our Returns and Refund Policy for more details.
We currently do not offer exchanges for different designs. However, you can return the original card for a refund and place a new order for the desired design.
Our customer support team is here to help! You can reach us via email at support@swootsy.com or by live chat on our website. We strive to respond to all inquiries within 24 hours.
Yes, we offer wholesale pricing for retailers and bulk discounts for large orders. Please contact us for more information.
Yes, we offer international shipping! Wherever you are in the world, we're delighted to deliver our greeting cards to your doorstep.
Shipping costs vary based on your location and the size of your order. You can calculate the shipping cost during checkout before completing your purchase.
International delivery times vary by country. On average, orders arrive within 7 to 14 business days after shipping. Please note that customs processing in your country may impact delivery times.
Yes, international orders may be subject to customs duties, taxes, and fees imposed by your country's customs department. These charges are separate from shipping fees and are the responsibility of the recipient.
We accept all major credit cards, PayPal, and other secure payment methods for international orders. Payment will be converted to £ at the current exchange rate.